The UTS On-time Performance Index hit a record low reading
of 66.9% in December. This means one in three LTL shipments experienced a
service issue such as a missed pickup, late delivery, or damage in transit.
The primary reason is a shortage of experienced drivers and
terminal employees. LTL carriers are operating shorthanded with portions of
their workforces in COVID-19 protocols. In some cases, carriers have
temporarily closed entire terminals affected by COVID-19.
Secondary reasons include severe weather events and very
tight capacity within LTL carrier networks.
Service failures have increased significantly among nearly
all regional and national carriers. For that reason, we recommend you do not
ban a carrier when a service failure occurs. The widespread and fast-changing
nature of this issue makes bans ineffective and harms you in the long run by
removing a carrier option.
How UTS can help